Authenticity is about being honest with ourselves and our clients regarding who we are and what we know; it is the quality of being genuine.
I believe that authenticity is sometimes the hardest of the three essential qualities of relational capital to demonstrate, and it requires the highest degree of bravery on our part.
Why? Because at times in business we can get caught up in our image and how we look in front of clients, especially when we do not have all of the answers.
The Power of “I Don’t Know”
The three most powerful words in business are “I don’t know.” This simple admission that you don’t have all of the answers is refreshingly honest in today’s economy.
Too often we put a lot of energy into keeping up a façade in our business relationships…..an appearance of strength, expertise, influence, knowledge….. for fear that others will see us as weak or vulnerable.
One of the hardest things for business people is to openly admit that they don’t have all the answers. Saying “I Don’t Know” can open the doors to a healthy discussion about possible and even better solutions. The fact that the individual may be admitting he/she isn’t the ultimate source of wisdom is not the point; the point is that now everyone is able to focus on the need itself and how to meet it most effectively together as a team.
Sometimes just saying the authentic magic words “I Don’t Know” can result in amazing things!!!
BUSINESS EFFECTIVENESS TIP
When in a business meeting, listen with more than just your ears. Sincerely acknowledging points by nodding occasionally, making eye contact, taking notes, and being fully engaged all demonstrate genuine concern for the person speaking. Watch his or her facial expressions, eye contact, and hand gestures” to pick up on unspoken messages.