RelationshipEngine-2The role of the leader has evolved. Tom Feeney, president and CEO of Safelite Auto Glass, recently validated that point for me. He stated, “It is not longer enough to merely direct action; today we must inspire and empower belief which requires us to build more trusting relationships with people than ever before.”

Excerpt from The Relationship Engine by Ed Wallace

Available this fall at Amazon and AMACOM

Solve your holiday gift giving dilemma by sending your customers and colleagues a very thoughtful and impactful gift – a copy of Business Relationships That Last personalized by Ed Wallace! Follow these simple steps:

Visit the book purchase form to submit your order.

  1. Enter your name and address for invoicing purposes.
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  3. Enter the name and address for each personalized book. We can ship directly to the recipient on your behalf or optionally send all copies to you for personal distribution.

Each personalized book (including second day postage) is $25. Contact us for special pricing on bulk purchases of 20 books or more.

Please order by November 15, 2013 to ensure delivery in time for the holidays. (more…)

Eric Whipple

Building Trust in Your Relationships


Since our initial launch of RQ for Salesforce at Dreamforce 2012 a couple of weeks ago, I have been thinking a lot about trust.  MarcBenioff said (I’m paraphrasing) that at the end of the day, we are all working to build trust with our customers, partners, and the marketplace and he’s right.  But what is trust and why is it critical to establishing quality relationships that drive measurable results?