Everyone knows that relationships are critical to business success, but no one has provided a simple system to turn contacts and acquaintances into valuable assets—until now.

Sharing his insights from over 25 years as a tremendously successful sales professional, Ed Wallace provides the first systematic program for advancing business relationships. By genuinely connecting with your customers and key contacts, by understanding their goals, passions and struggles (Relational GPS) you have an opportunity to transcend typical business interactions and enjoy more fulfilling, more productive relationships. Special Note: All attendees will receive a copy of Ed’s latest book, “Business Relationships that Last”.

You’ve never had a keynote speaker quite like Ed Wallace! He has published three books on Relational Capital: Fares to Friends, Creating Relational Capital and his most recent, Business Relationships That Last (Greenleaf, 2010). Ed has become critically acclaimed as the foremost authority on business relationships as he again illustrates his relationship-building principles through real life stories, examples, and insights gathered from his experiences—demonstrating to his readers why establishing and advancing outstanding business relationships is the true “secret to success.”

Keynote Speech Topics

Creating Relational Capital: So Easy a Taxi Driver Can Do It!

Combining compelling stories about the wisdom he learned from Max the Taxi Driver and 25 years in business, Ed explains the essential qualities of Relational Capital – Credibility, Integrity, and Authenticity – and how this intangible asset can be created, developed, and used to boost your personal net worth in life and business. You will never take another relationship for granted after you hear this talk!

Outperform Your Competition By Investing In Relational Capital

We hear CEO’s and business owners saying, “This is a relationship business, but what if our competitor develops a better one?”

Participants will learn:

• The 5 Relational Ladder® Steps to transform contacts into high performing relationships
• How to improve sales and overall corporate performance by investing in relational capital
• Why ‘creating relational capital’ will become a lasting competitive advantage
• It’s not about selling, but about focusing on relationships with customers, employees, and vendors

“Differentiate…No, No DISTINGUISH YOURSELF!!!”

Words and how we use them are very defining for us in today’s business. Everywhere we visit, we hear, “This is how I differentiate myself and our business.” If everyone is differentiating themselves then how can you stand out? Ed shares how powerful “distinguishing” yourself through a strategic focus on your most important business relationships can be to your performance and well-being.

Do You Have B.A.D – Blackberry Addiction Disorder?

How many times have you emailed a co-worker in the office right next door to you? Or, felt that checking jobs off your to-do list meant you had a productive day at the office? You’re not alone. As much as cell phones and email keep us connected, they’re also a huge barrier to real one-on-one communication. Ed will share with your group how to bring that human touch back into everyday business and connect intimately with each and every customer.

No More ‘Fake It Until You Make It’

Let Ed share the motivation to wake up every morning not thinking about going to work, but rather going to spend time with close friends all day long! Ed believes, “For people as ‘connected’ as we are, we’re completely disconnected in making our business lives work. We need to bring the human touch back into everyday business.” Let Ed motivate your audience to just be themselves and head out not dreading their workday, but rather seeing their job as spending time with ‘close friends’ all day long.

Additional Topics

• The impact of Relational Capital in today’s business environment.
• The Importance of ‘Blind Dates’ in Business
• You Joined a ‘Network’, Now What?
• The Power of Saying, “I Don’t Know!”
• The Magic of ‘Common Ground.’
• Why ‘No Cutting in Line’ is just as valuable in business as it was in grade school!

Ed Wallace, Chief Relationship Officer

The Relational Capital Group

Ed is currently on the Executive Education faculty of Drexel’s LeBow College of Business and Villanova University’s Human Resources Master’s program. He was a Teaching Fellow at Drexel, where he earned his MBA, has a B.S. in Accounting (cum laude) from Villanova University, and a CPA designation in the State of Pennsylvania. He is currently on the advisory board of DeVry University.