http://www.relationalcapitalgroup.com Relationships Power Results Mon, 22 Feb 2010 16:00:23 +0000 http://backend.userland.com/rss092 en Credibility Until you are credible, your clients will not be interested in trusting you or exploring how you can help them. Integrity Establishing credibility can help you work toward displaying your integrity. As your clients learn to trust you, they begin to share their goals, passions, and struggles, and they ask you ... http://www.relationalcapitalgroup.com/2010/02/three-essential-qualities-putting-it-all-together/ Authenticity is about being honest with ourselves and our clients regarding who we are and what we know; it is the quality of being genuine. I believe that authenticity is sometimes the hardest of the three essential qualities of relational capital to demonstrate, and it requires the highest degree of ... http://www.relationalcapitalgroup.com/2010/02/authenticity/ A big thank you to everyone who attended the book launch party for Business Relationships That Last. We had a great time, and it was so nice to be able to relax and celebrate with our friends. [gallery size="medium" columns="2"] http://www.relationalcapitalgroup.com/2010/02/book-launch-party-photos/ Integrity is, quite simply, being trustworthy in our actions and character. Integrity is doing the right thing when no one is watching, like leaving our business card on the windshield of a car we just bumped in the parking lot. It is saying what we are going to do and ... http://www.relationalcapitalgroup.com/2010/02/integrity/ The American Heritage Dictionary defines credibility as "The power to elicit belief.” Credibility is the quality that makes others believe in you, your words, and your actions. Credibility is the gatekeeper quality. If you don’t first establish credibility and competence with your prospect or client, you will struggle to create anything ... http://www.relationalcapitalgroup.com/2010/02/credibility/ Three Essential Qualities Relational Capital The distinctive value created by people in a business relationship. Your ability to advance business relationships by creating relational capital with your clients is the most impactful way for you to distinguish yourself in your client interactions. In my book, Business Relationships That Last, I discuss the ... http://www.relationalcapitalgroup.com/2010/01/building-a-foundation-for-business-relationships-that-last/ Listen as Ed shares his approach for building "relational capital" - the distinctive value created by people in a business relationship. Friday January 8, 2010, 10:00am Pacific Time [audio:8Jan10-BusinessMatters-RC.mp3] http://www.relationalcapitalgroup.com/2010/01/leading-conversations-with-cheryl-esposito/ "Ed Wallace combines memorable anecdotes with a clear theoretical framework that shows individuals how to leverage their hard business skills with the often-overlooked soft skills of relationship building." Visit the Business Relationships That Last listing at Goodreads.com » http://www.relationalcapitalgroup.com/2009/12/goodreads-business-relationships-that-last/ In this edition of "Ask Dr. Mark," featured in Tribune newspapers, Ed Wallace shares some helpful tips for a person who is new to building relationships. Read the full article (.pdf) » http://www.relationalcapitalgroup.com/2009/12/business-relationships-that-last-featured-in-ask-mark/ Credibility is the quality that makes others believe in you, your words and actions. Credibility is the gatekeeper quality. If you don’t first establish credibility and competence with your prospect or client, you will struggle to create anything more than a transactional relationship. Read the full article (.pdf) » http://www.relationalcapitalgroup.com/2009/12/ed-wallace-featured-in-sales-and-service-excellence-november-2009/